The Heluan Hotel is located proximate to several of the most popular spas within the city. This provider of Karlovy Vary accommodation is also nearby many business establishments, restaurants, museums and cultural attractions to be found in the immediate vicinity of the spot district. From the Heluan Hotel, it is an approximately two-hour drive to Prague. The town of Karlovy Vary also has its own airport.

The rooms at the Heluan Hotel are large and contain fashionable furnishings. The ceilings are done in stucco. Some of the rooms feature extras such as tiled stoves. Other rooms feature balconies which offer guests a view of the surroundings.

The Heluan Hotel allows its guests to make use of the spa located directly across from the castle which includes two springs. The hotel has its own restaurant which offers a menu specializing in international cuisine. The hotel also makes Internet connectivity available in the hotel commons via a wireless LAN.